1 The information we collect and how we use it
When you buy goods from us we need to know your name, postal address, e-mail address, telephone number, credit or debit card number and expiry date.
We gather this information to allow us to process any orders you may make and deal with your enquiries. The relevant information is then used by us, our agents, suppliers and sub-contractors to supply the goods to you and to communicate with you on any matter relating to the conduct of your order and in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the goods and services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our goods and services.
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to email@example.com.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to firstname.lastname@example.org.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to email@example.com.
We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
3 How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.
Our website uses an SSL certificate and is hosted using a secure server. The passwords will be hidden in the database and cannot be retrieved.
We also keep your information confidential. Internal procedures of Living Home Furnishings Limited cover the storage, access and disclosure of your information.
4 Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
5 Updating your details
If any of the information that you have provided Living Home Furnishings Limited changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to firstname.lastname@example.org or by sending a letter to us at Belle View Barn, Mansergh, Kirkby Lonsdale, Carnforth, Lancashire, LA6 2EJ.
6 Your consent
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
7 How to contact Living Home Furnishings Limited